FAQs
Before contacting us, please take your time to read through our FAQs. You may find the answer to your question here. If you still need help, please reach out through our contact page and our team will be happy to assist.
Has my order been dispatched yet?
Orders are generally dispatched within 1 to 5 working days, sometimes sooner.
You will receive a dispatch email once your order has been dispatched. Please check your spam or junk folder just in case it slips in there.
If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.
What is your returns policy?
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
I put the wrong address for my order, can I change it?
If you have entered the incorrect delivery address on your order, please contact us within 24 hours.
If your order has not been shipped, we can update your delivery address. If the order has already been shipped, unfortunately there is nothing we can do.
I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time, they might be shipped separately because products can be shipped from different warehouses.
You may receive one item before the next, so please do not panic if you do not receive all of your items at once. They will get to you.
I need to cancel or change my order, how do I do this?
We always try our best to facilitate you. However, if your order has already been shipped, we cannot cancel your order.
If you would like to change your order, please contact us as soon as possible. We will try our best to accommodate any changes providing your order has not already been shipped.
If your order has already been shipped, we will not be able to change the order.
My order is still not here, can you help?
If your order has taken longer than 15 working days from dispatch, please contact us and we will look into it for you.
We offer a Money Back Guarantee or will have your order resent where applicable.
Please note that delays in the delivery process can sometimes happen. We are really sorry for any delay and appreciate your patience.
Why did I not receive a confirmation email after placing the order?
There is a good chance that our email has ended up in your spam or junk folder, so please check there first.
If you still cannot find it and would like it resent, please let us know and we will be happy to help.
I do not have a tracking number, when will I get it?
When you receive your dispatched email, you can contact us for an update on your tracking.
If tracking is available for your shipment, we will provide the latest details we have.
What payment options are available?
We accept all major credit and debit cards through Stripe. We also accept PayPal payments.
If your card was declined, please do not worry. Simply contact us and we will advise you.
Do you sell family friendly outdoor products?
Yes. True Wanderers is built around camping, outdoor comfort, adventure gear, picnic essentials, tents, shelters, and products that help families enjoy time outside with more ease and confidence.
Where can I shop your outdoor collections?
You can browse our main outdoor collections below, including camping furniture, adventure optics and gear, camping tents and shelters, and picnic and outdoor dining essentials.
Shop Outdoor Collections
Find practical gear for camping comfort, outdoor dining, shelter, exploration, and everyday adventure.