Refund policy

Returns Policy

We have a 10-day return policy for change-of-mind returns, which means you have 10 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all tags attached.
  • Accompanied by proof of purchase.

To request a return, please contact us via our Contact Page. Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

Return Shipping Costs

For change-of-mind returns, customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels.

We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit during their return.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives faulty, damaged, or you receive the wrong product, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, we will cover the reasonable cost of return shipping where required.

Non-Returnable Items

We do not accept returns for:

  • Sale or clearance items (unless required under Australian Consumer Law).
  • Gift cards.
  • Any items excluded by law or for hygiene or safety reasons where applicable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order once your return has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us via our Contact Page.